That is the worst experience I have ever had with the supplier. The agent who called her self a manager doesn't know what she is talking about. I was told to pay additional $30 after I submitted the return. She argued that I somehow communicated with cargo and change my address. Which I have never communicated with them, I don't know who they are. And why they changed my addres. They made a mistake. They didn't print a - between the numers (they did). The supplier is blaming me for it and keep teksting me and placing the bill.
After I submitted my return for the smart ring that wrongly counting steps and calories.

Risposta del fornitore:
Regarding the two main issues you raised:
Address Change Fee: Our internal review confirms your original order address was [123 Main St, Unit 1-6]. Our logistics partner modified this to [e.g., 123 Main St, #16] for delivery, triggering the correction fee. This was a charge from the courier and was not an arbitrary charge.
Smart Ring Return: We understand your disappointment with the step and calorie count. As explained, smart rings are inherently more sensitive to hand movements (like typing or driving) than wrist-worn devices, which is a common characteristic across this product category.
11 Oct 2025